Frequently Asked
Every question deserves a considered answer
Orders & Customization
From selecting your metal and stones to commissioning a completely bespoke piece, here is where you will find answers to the most common questions about ordering and customization.
What is your return policy?
All Claudine pieces are final sale.
Each design is produced in limited quantities and made with intention, a deliberate choice that allows us to focus on quality, minimize waste, and create responsibly. We encourage you to review all product details carefully before purchasing and are happy to assist with sizing, fit, or any questions prior to checkout. Reach us at support@claudinejewels.com before placing your order, we're here to help you find the right piece.
Can I get my order gift wrapped?
Yes- we can wrap your jewelry in a beautiful box with ribbon. Select at checkout.
What payment methods do you accept?
We accept major credit cards as well as select digital payment options available at checkout. All payments are securely processed.
Do you ship internationally?
Yes. We offer international shipping to select destinations. Shipping rates and delivery timelines are calculated at checkout based on your location. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the recipient.
Do I need to sign for my package?
Yes. For security reasons, all fine jewelry orders require a signature upon delivery. This ensures your piece arrives safely and directly to you.
Are your pieces made to order?
Yes. Each Claudine. piece is made to order. This allows us to create your jewelry with care and intention, and helps reduce excess production.
Materials & Craftsmanship
Every Claudine piece is made with intention, here you will find answers to the most common questions about our stones, metals, and the craft behind each design.
What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology that replicates the natural diamond-growing process.
They have the same physical, chemical, and optical properties as mined diamonds—the same brilliance, durability, and sparkle—without being extracted from the earth.
The only difference is their origin, making lab-grown diamonds a more ethical and environmentally conscious choice.
What type of gold is used?
We use the highest quality 14k gold.
What does “made-to-order” mean?
Made-to-order means each piece is created specifically for you after your order is placed. Rather than being mass-produced or kept in stock, your jewelry is crafted individually to ensure the highest level of care, quality, and attention to detail. This approach allows us to reduce waste while delivering a thoughtfully made piece designed just for you.
How should I care for my jewelry?
Fine jewelry should be handled with care. We recommend removing your jewelry before swimming, exercising, or applying lotions and fragrances. Store pieces individually to avoid scratching.
Do you offer repairs?
Yes. If your piece requires repair, please contact us and we’ll guide you through the process. Normal wear and tear is expected over time, and we’re happy to help extend the life of your jewelry.
Shipping & Returns
Everything you need to know about delivery, timelines, and our return policy before and after your order arrives.